FAQs

FAQ

I’ve just placed an order! When should I expect to receive it? 

Your order will be processed and sent the same day if your order is received by 3pm AEST Tuesday to Friday. We use Australian Post on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 2-5 business days.

 

Oh no! My item is not quite right – what should I do? 

We are so sorry to hear! Please email [email protected] as soon as possible to obtain a RA Number. Please note we don’t offer refunds for change of mind, incorrect size or wrong decision, however we do offer exchanges and credit notes on all full price items, to be used within 30 days. Terms and conditions apply, please read our full returns policy for more details.

 

All returns are to be addressed to:

Our Little Boutique Returns

233 Windsor St, Richmond, NSW, AU, 2753.

Please allow up to 7 days for your return to be processed.

 

Am I able to exchange an online item in one of your stores?

Yes, if you purchased an item using a debit/credit card, gift voucher or credit note you can pop into one of our stores to complete your exchange. For smooth and easy exchanges we do ask you email us before visiting one of our stores so we have all relevant information ready.

 

What is your return policy? 

We are happy to provide an exchange or credit note (valid for 30 days) on all full priced items. Sale items are strictly exchange over. Items that have been further reduced with a coupon or promotional code are final. We do not accept refunds for change of mind, incorrect size or wrong decision.

 

Not what you were after? Email us at [email protected]