Returns, Refunds and Exchanges

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

We do not offer refunds for a change of mind but only in certain circumstances!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be returned and exchanged or credited, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 233 Windsor St. Richmond NSW 2753 Australia

Credit Note

Within the 15 days and an item has been returned back to Our Little Boutique. A credit note will be issued to the customer. Either a discount code will be emailed to you or it will be applied to your account (if there is one).

Shipping
To return your product, you should mail your product to: 233 Windsor St. Richmond NSW 2753 Australia

Free returns on all purchases within the 15 days! Label will be in post satchel first mailed to you.

Thanks, Our Little Boutique