Some of our Frequently Asked Questions
How do I contact Customer Care?
Please contact our customer service department they are always happy to help with any query.
Email: firstname.lastname@example.org or phone: (02) 4578 5454
We are open from 9am-5pm Monday – Friday and 9am-3pm Saturday. We are closed on Sundays and Public Holidays.
How long does it take for you to reply to my query?
We will try and respond to your query as soon as possible, but please allow up to 24 hours for us to get back to you. This time may vary depending on weekends and public holidays.
How do I know when you have received my return?
Returns are processed within 2 business days of being received. You will receive an email with your return information when complete.
How do I use a credit, gift card or discount?
During the payment stage a checkout, fill in the “gift card or discount code” section by copying and pasting the code attached to your credit or gift card. Be sure to hit “apply” once entered.
What Payment methods do you accept?
What is Afterpay and how does it work?
Afterpay offers you the pleasure of having all of our stores goodies instantly without having to pay for the item until it’s in your hot little hands!
Afterpay allows you to split your payments up over a four-week cycle.
Nominate the debit card or credit card you want to use and they will schedule your automatic payments for you, it’s that easy!
How do I return an item?
Please see our Returns Page for detailed return instructions.
Can I return an item?
Refunds are issued for items with manufacturing faults only. Otherwise, we are happy to issue a Credit Note or Exchange for your item. Please read more on this on our Returns Page.
Do you ship Internationally?
At the moment we only ship Australia Wide, but we are working on expanding our shipping and delivery service into New Zealand, USA, United Kingdom and Europe.
Where are you Located?
We are an instore and online Australian clothing boutique based in NSW, Australia.
Our Store is located at:
233 Windsor St Richmond NSW Australia 2753.